Building capability is essential for a successful business. The human element has been at the heart of how we do business for thousands of years, whilst its role continues to change.

In the face of changing consumer dynamics, the rapid pace of evolving commerce platforms, the emergence of big data and AI - how do you manage and utilise the human elements of your business to deliver the success you need. This seminar looks at 4 key areas - customer experience, skills & standards, brand building and people.